Product Care

Each of our pieces is carefully hand-crafted using high quality materials. We are committed to crafting pieces that are destined to last when properly cared for. To maintain the beauty, shine and durability of your jewelry, follow these simple steps:

• Store your jewelry in a cool, dry place away from direct sunlight.
• Avoid exposure to harsh chemicals, such as perfumes, lotions, and household cleaners.
• Remove your jewelry before swimming, bathing, or engaging in activities that may expose it to moisture.
• Store them in a soft pouch separate from other jewelry.
• Clean your silver jewelry regularly using a soft, lint-free cloth to remove any dirt or oils.
• For stubborn tarnish, use a silver polishing cloth or a mild silver cleaner. Be sure to follow the product instructions. 
• Handle your jewelry with care to prevent scratches or dents.
• Avoid bending or pulling on delicate components, such as chains. 

 

WARRANTY

SAHAR ISMAIL provides a warranty covering manufacturing defects for a period of 1 year from the date of purchase. This warranty ensures that SAHAR ISMAIL will repair or replace any product with confirmed production faults within this time frame. Please note that this warranty does not cover damages resulting from improper use or mishandling by the buyer. Please note that return costs are not covered. Also no cost will be covered should the products go missing during the return-to-repair shipping. We advise you to send all items back with a transport company that provides an insured track & trace service. 

For further details or to initiate a claim, kindly contact us at hello@saharismail.com and be sure to include proof of purchase and damage.